Shipping, Returns & Insurance
Everything you need to know about how we pack, ship, and protect your order and what to do if something isn't right.
Dispatch days
Mon – Thu
Never sitting in a warehouse over the weekend.
Timeframe
2–4 business days
After full payment clearance.
Domestic
Startrack / TGE
Based on order value and weight.
All orders dispatched after full payment clearance. Every shipment is videotaped before dispatch to verify contents match the paperwork.
We comply fully with Australian AML/CTF legislation. Some orders may require AUSTRAC identity verification, which can affect lead times.
No change-of-mind returns.
Bullion is an investment product. Please consider your order carefully before purchasing.
Notify us in writing within 7 days of delivery with photo evidence if your item is incorrect, damaged, or not as described.
Approved returns must be insured for full value. Pre-order dates are estimates subject to supplier lead times outside our control.
All products sold online are new items direct from the associated Mint or their approved distributor. Second-hand products are clearly listed as such.
All shipments are fully insured in transit. Every package is videotaped before dispatch to ensure contents match the included documentation.
If you have specific security or delivery requirements, please contact us before placing your order.