Frequently asked questions
Frequently asked
questions
If you can’t find the answer you need, email us at [email protected] and we’ll get back to you within 24 hours.
Buying
What is the spot price?
The spot price is the current market price at which a commodity, in this case precious metals such as gold and silver, can be bought or sold for immediate settlement. It represents the price at which the metal can be traded “on the spot” or right away, rather than for future delivery.
What is a troy ounce?
A troy ounce (31.1035g), often abbreviated as “t oz” or “oz t”, is a unit of mass used in the precious metals industry that dates back to the Middle Ages. It is based on a pound of 12 ounces, as opposed to the traditional 16.
How can I purchase bullion?
You can buy gold and silver in a number of weights, styles, and sizes through our online store, or by visiting us at one of our four locations across South East Queensland.
Do I have to make payment today?
In order to lock in the price of your bullion, we require payment to be made at the time of purchase. Bullion prices can fluctuate in response to market changes, and your invoice may need to be adjusted if payment is not received on the day of your purchase.
Is there a limit to how much I can buy?
No, you can order as little or as much as you like, subject to product availability.
Why are some products only available in-store?
Due to storage, stock, shipment and other factors, we do not offer some products online. If you are unable to visit us in-store, send us an enquiry and we will work with you to find a solution.
What is the difference between cast bars and minted bars?
Minted bullion incurs a premium due to the manufacturing process involved. They often have a polished, more refined appearance. If you are unbothered by the presentation of the bullion you are purchasing, cast bars can be a more cost effective option.
Can I purchase bullion for my Self-Managed Super Fund?
Yes. We offer a range of SMSF services, including secure storage and auditing. Visit our SMSF page for more information.
Selling
How does it work?
Get in touch or visit us in-store to organise an appraisal of your item/s. Once they have been tested, a sell price will be determined based on the spot price and aesthetics of your goods. A valid ID is required to process the sale. Visit our Sell page for more information.
Can I sell my jewellery to you?
Yes! We employ a range of qualified, knowledgeable staff (including certified gemmologists) who will not only test your jewellery for precious metals, but will also evaluate the purity and weight of any gemstones as well as provide a fair appraisal of craftmanship, design, and aesthetics.
How are my items tested?
Each of our locations are equipped with the highest quality gold and silver x-ray testing machines, and your item/s will be tested right in front of you. Our friendly staff will explain each step throughout the simple process.
What payment methods do you offer?
Our preferred method of payment is ‘cash in store’, however we can also process a bank transfer to your nominated account.
Is it the same as going to a pawn shop?
While pawn shops may be a familiar choice, you want to ensure they are providing a transparent process that is accurate and fair. They can often employ superficial evaluation methods, not accounting for the craftsmanship, design, and purity of your items, resulting in a sale price far below your expectations.
That’s where a reputable bullion dealer like us comes in.
Storage
How do you store my bullion?
As part of the wider Imperial Group, we can offer exclusive access to one of Brisbane’s premier vault facilities, Imperial Vaults.
We can transport your purchase directly to your Safety Deposit Box, to ensure its immediate security.
Visit the Imperial Vaults website for more information.
What storage options are available?
Our secure storage partner, Imperial Vaults, offers a range of safety deposit boxes, including dedicated bullion safes that range in capacity from 10kg up to 250kg.
How much does it cost?
Safety Deposit Boxes range in price from $17 per month up to $74 per month. All safety deposit boxes come with $10,000 worth of complimentary insurance cover.
Visit the Imperial Vaults website for more information.
Can I store my Self-Managed Super Fund with you?
Yes, we offer a range of SMSF services, including secure storage and auditing. Visit our SMSF page for more information.
Frequently asked questions
Do I have to make payment today?
In order to lock in the price for your purchase, we require payment to be made at the time of your purchase. Bullion prices do fluctuate with the gold market, and your invoice may need to be adjusted if payment is not received on the day of your purchase.
Should I purchase cast bars or minted bars?
Minted bullion incurs a premium due to the manufacturing process involved. If you are unbothered by the presentation of the bullion you are purchasing, cast bars are a more cost effective option. For those with a keen eye for some unique creative designs, there is an abundance of collectable bullion coins available for investment.
What is the benefit of purchasing bullion in smaller amounts if it is more cost-effective to purchase larger amounts?
It depends on your personal situation and the amount you are looking to invest. You may also consider that if you are in a position where you need to call on your asset in the future, You will have the option to sell smaller increments of your investment.
Which is better - silver or gold?
It depends. Both options are good stores of value. Silver has a lower entry price point which may be beneficial if you are just starting on your precious metals journey or want to reduce your initial investment risk. Gold has and always been synonymous with money, the 25 year trend has shown a significant increase in value with the obvious peaks & troughs in this time frame. Being a long-term holding asset, this can be beneficial to diversify your asset portfolio.
What is the spot price?
The spot price is the current market price at which a commodity, in this case, precious metals such as gold, silver, platinum, or palladium, can be bought or sold for immediate delivery and payment. It represents the price at which the metal can be traded “on the spot” or right away, rather than for future delivery.
What is a troy ounce?
A troy ounce (31.1035g) (abbreviated as “oz” or “ozt”) is a unit of mass commonly used in the precious metals industry to measure the weight of precious metals such as gold, silver, platinum, and palladium.